With 14+ years of research and consulting experience, Manisha has been rigorously involved in planning customer experience strategies for various consumer-facing industries including financial services, retail, auto and telecommunications. Her green thumb goes beyond her passion for horticulture—it is evident in her expertise in customer engagement, employee engagement, customer experience transformation, and customer churn reduction. Manisha is a force to reckon with in conceptualising the customer experience from scratch. Her passion for everything sustainable has germinated into projects that have leveraged customer data to drive decisions on locations and loyalty programs to increase experience organically for organisations. She has provided extensive training and support for customer experience team members to cultivate the best-in-class solutions by developing proper standards, policies, and procedures. Her instinct is to take a holistic view on management challenges and projects. Firmly rooted in economics, Manisha has been responsible for tapping into high-yielding results for a global mobile operator and a South-Asian healthcare client.